Booking Policies
Policies and procedures governing online and mobile bus ticket bookings through GSRTC, covering reservations, cancellations, refunds, and passenger responsibilities.
Booking Requirements & Charges
To advance-book, the distance between boarding point and destination must be at least 50% of the route for premium buses and 20% for other types. Online/mobile booking carries a Rs. 5 charge; current booking has no charge. Advance booking is available up to 60 days, and trip sheets are prepared 30 minutes before departure.
Child Age Criteria
- Children under 5 years qualify as children (free)
- Children aged 5-12 receive half-price tickets
Cancellation Charges
- 0–1 day before: 25% of fare
- 2–5 days before: 20% of fare
- 6–60 days before: 15% of fare
- Current bookings: no refund
- Cancellations prohibited after bus departure
Refund & Rescheduling
Refund requests within 30 days; full/partial refunds if the bus is delayed more than 2 hours or the service is partially operated or not operated. Rescheduling is valid up to 24 hours before departure, only one reschedule permitted, to same or higher class only.
E-Ticket & Support
Maximum 6 seats per ticket; tickets sent via SMS/WhatsApp; passengers must arrive 15 minutes early. Daily booking closure is 23:50 to 00:20; failed-transaction refunds process in 7-10 days. Toll-free: 1800 233 666666; Email: customer-support@gsrtc.org.